Category Archives: Various



What happens when clients get angry and how you can best manage it?

What happens when clients get angry and how you can best manage it? Niki Tudge Copyright 2015. An excerpt from People Training Skills for Pet Professionals – Your essential guide to engaging, educating and empowering your human clients Anger can be an incredibly damaging force that can leave professional relationships floundering in its wake if it is
Read more…>




Effectively Persuading – A Collaborative Model. How to impact and drive change in others

Effectively Persuading – A Collaborative Model by Niki Tudge As a company leader, a business owner and a pet professional, I am reminded on an hourly basis about how important the concept of persuasion is. To be an effective leader you must be able to persuade. When you want to inspire and create dynamic change
Read more…>